ACCUSPLIT stands behind its products. Almost every ACCUSPLIT product includes our unique 5-Year warranty program. The warranty covers malfunctions and breakage occurring during normal usage of the product (However, it does not cover loss or breakage resulting from abuse or intentional misuse.). Should you experience a problem with your ACCUSPLIT product, here’s how the program works (details follow).
- Check your product’s warranty label for effective dates and return address.
- Send product to address shown on label. If past the one-year FREE period, enclose the handling fee (amount is shown on warranty label).
- ACCUSPLIT will repair or replace product and ship back to you.
- Call or email if you have questions - 800-965-2008 / support@ACCUSPLIT.com
Most ACCUSPLIT products have a warranty label. The label provides warranty program dates for your product, plus return shipment information. So, there is no need to keep receipts or other purchase documentation.
If you have a problem, check the warranty label. It will tell you if you are in the free period or the fee period. For stopwatches, the label is usually on the back of the case. For pedometers with covers, the label is usually applied beneath the display when the cover is opened (as shown at right).
First year: During the first year of the warranty, return the product for free repair (wherever possible) or replacement. ACCUSPLIT will also cover the return postage.
Years 2-5: During years two to five of the warranty, ACCUSPLIT requires a small fee be paid for service. Usually the fee is between $5 and $12 – check label for exact amount. ACCUSPLIT service staff will repair the product as circumstances permit, or else replace it with equivalent product. ACCUSPLIT will cover the return postage.
After five years: ACCUSPLIT often will still honor requests for product service, if the stated fee is enclosed.
When returning product, please always include your name, phone number, and return address. Send product returns to:
AST Repair Center
3090 Independence Drive
Suite 148
Livermore, Ca. 94551
Find us on the web at www.ACCUSPLIT.com
Email us at support@ACCUSPLIT.com
Call us at 1-800-965-2008 |